Home/FAQs
How do I join the Sacco?
You can now join the Sacco Online through our Web portal or download the membership application form, attach your passport photo, copy of ID and a copy of KRA pin certificate.
How will I know the account is open?
An SMS notification with your member number shall be sent to your phone within 48 Hours.
Is there a minimum monthly contribution?
Yes, the Minimum Monthly Contribution is Kes.2,000.
What is the share capital?
The share capital is the core capital of the Sacco. Each and every member is mandated to purchase minimum shareholding of 500 shares each share is 20/= equal to Kes 10,000/=
How long do I need to purchase the share capital?
A member should meet the minimum shareholding within 20 months from date of joining and should contribute a minimum of Kes.500 per month.
Is the share capital refundable?
The share capital is non-refundable and is only transferable to an existing Sacco member or sold to a Sacco member when you cease being a member.
A member may opt to keep the shares as an investment and continue earning dividends.
Once I become a member, can I introduce my friends to join the Sacco?
Yes, you may introduce your friends, colleagues and family to join the Sacco and earn kshs 300/- per person.
Do I get a return on both my monthly savings and shares?
Yes, the returns are earned at the end of every financial year according to Sacco’s performance.
Do I incur any withholding tax on rebates and dividend earned?
Yes, 5% withholding Tax.
Will I continue being a member if I change my employer?
Yes, you can continue with your membership and continue monthly savings while servicing any existing loans.
How do I make my monthly deposits and share contributions?
Through Bank standing order, Mpesa Paybill or Employer Check off. This can be accessed through our website here.
How do I benefit being a member of the Sacco?
Save and access affordable loans at only 1% p.m., through our vendors and among many other benefits.
How do I check /keep track of my account?
We have a vibrant web portal where you can check your statement and interact with us anytime!
What is the process of terminating membership from the Sacco?
The notice period is 60 days to enable the Sacco align your account i.e. If you had guaranteed someone, they will need to find replacements in order to release you.
Can I change my Next of Kin?
Yes, you can by filling in a next of kin update form downloadable from the website here.
Who are our selected vendors?
Safaricom PLC-phones, Kentank- tanks, CIC insurance- All insurance services, among others available on our website. Financing available.
For how long should I save in order to qualify for a loan?
You need to save consistently for at least 6 months in BOSA to qualify for any kind of loans.
Can I top up my savings to qualify for a bigger loan?
Yes. If you deposit a lump sum larger than your current savings, you will need to wait for at least 3 Months in order to qualify for a loan. To borrow immediately, you will be charged a certain fee that the credit officer shall disclose to you.
Does the Sacco buy loans from other financial institutions?
Yes, we do, all you need is seek advice from our credit officers by presenting Latest Certified Loan Statement/s from the Financial Institution.
How long do you take to process a loan?
This varies on the type of loan a member is borrowing: you can check out our Customer Service Charter click here.
How do you differentiate a long-term loan and a short-term loan?
A Short-term loan is a loan that you service within a period of 12 Months. A long-Term loan repayment period is over 12 Months.
What type of security do I need when applying for a Sacco loan?
You need to have a Guarantor if borrowing over and above your savings.
What documentations do I need when applying for a loan?
All our loans can be accessed online on web portal and the loan requirements;
This applies to all type of loans Short /Long term loans.
What is the saving ration to borrowing?
The ratio is 1:4, meaning your total Sacco loans should not exceed 4 times of your savings.
How many guarantors do I need to guarantee my loan?
You may have one or more guarantors although the loan MUST be fully Guaranteed.
What does it mean to be on check off arrangement?
This means that your employer remits deductions to the Sacco directly and has signed a memorandum of understanding with the Sacco to remit by every 9th of the month.
Can I pay my loan in lumpsum and would I be charged extra?
Yes, you can pay your loan in lumpsum repayment/s anytime. We do not penalize you for fast tracking your loan repayment.
If I guarantee someone, am I eligible to borrow a loan?
Yes, however the loan must be fully guaranteed.
What is my liability as a guarantor?
Your liability as a guarantor reduces as the loanee pays the loan.
P.O. Box 30042 - 00100 Nairobi Kapiti Road, South B, Nairobi.
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