This Charter marks a bold and significant step towards a transparent and accountable approach in delivery of our services to our members as we endeavor to provide high quality services to them. It underlines the importance of our stakeholders by bringing their needs and expectations into perspective.
OUR COMMITMENT:
This Customer Service Charter is an important milestone in Sauti Sacco’s commitment to excellence in service delivery. It is our commitment to render efficient and effective services to our members and other the stakeholders.
WHO ARE WE:
Sauti Sacco is Registered under the Cooperative Society Act(Registration No. 2103) and the Sacco Societies Regulatory Authority (SASRA) as a Non-Withdrawable Deposit Taking Sacco (NWDTS).
The Sacco was founded in the year 1972 by members drawn from the Ministry of Information and Broadcasting. The Sacco has however opened its common bond to accommodate members drawn from the private sector.
GOVERNANCE:
The society’s supreme decision-making organ is the Annual General Meeting held once every year through delegates representation. The Annual General Meeting delegates its authority to two key governance organs of the society, the board and the supervisory committee. The board has the delegated responsibility of running the society and the oversight role delegated to the supervisory committee. The board in turn delegates daily operations to the SACCO Manager
OUR VISION:
A world class SACCO providing quality financial solutions
OUR MISSION:
To mobilize savings and provide quality market-driven financial solutions in order to improve members’ socio- economic status.
SLOGAN:
Save & Smile
CORE VALUES:
OUR LOAN PRODUCTS:
SERVICE DELIVERY TIMELINE COMMITMENTS
It is our commitment to process and disburse various credit facilities as follows:
OUR OBLIGATIONS TO CLIENTS
CLIENT RESPONSIBILITIES FOR EFFICIENT SERVICE DELIVERY.
REDRESS MECHANISM
Any complaints and compliments shall be forwarded to the Chief Executive Officer (CEO) by way of letter, e-mail, telephone or verbally on the contacts below.
If not satisfied with the response from the CEO, such complaint shall be escalated to the Chairman by way of email via chairman@sautisacco.com
SAUTI SACCO SOCIETY LTD
P.O.BOX 30042
NAIROBI
TELEPHONE 020 6651118
EMAIL: sautisaccoltd@gmail.com info@sautisacco.com
PHYSICAL ADDRESS: SOUTH B KAPITI ROAD ON JOE KADENGE CRESENT
This Charter marks a bold and significant step towards a transparent and accountable approach in delivery of our services to our members as we endeavor to provide high quality services to them. It underlines the importance of our stakeholders by bringing their needs and expectations into perspective.
OUR COMMITMENT:
This Customer Service Charter is an important milestone in Sauti Sacco’s commitment to excellence in service delivery. It is our commitment to render efficient and effective services to our members and other the stakeholders.
WHO ARE WE:
Sauti Sacco is Registered under the Cooperative Society Act(Registration No. 2103) and the Sacco Societies Regulatory Authority (SASRA) as a Non-Withdrawable Deposit Taking Sacco (NWDTS).
The Sacco was founded in the year 1972 by members drawn from the Ministry of Information and Broadcasting. The Sacco has however opened its common bond to accommodate members drawn from the private sector.
GOVERNANCE:
The society’s supreme decision-making organ is the Annual General Meeting held once every year through delegates representation. The Annual General Meeting delegates its authority to two key governance organs of the society, the board and the supervisory committee. The board has the delegated responsibility of running the society and the oversight role delegated to the supervisory committee. The board in turn delegates daily operations to the SACCO Manager
OUR VISION:
A world class SACCO providing quality financial solutions
OUR MISSION:
To mobilize savings and provide quality market-driven financial solutions in order to improve members’ socio- economic status.
SLOGAN:
Save & Smile
CORE VALUES:
OUR LOAN PRODUCTS:
SERVICE DELIVERY TIMELINE COMMITMENTS
It is our commitment to process and disburse various credit facilities as follows:
OUR OBLIGATIONS TO CLIENTS
CLIENT RESPONSIBILITIES FOR EFFICIENT SERVICE DELIVERY.
REDRESS MECHANISM
Any complaints and compliments shall be forwarded to the Chief Executive Officer (CEO) by way of letter, e-mail, telephone or verbally on the contacts below.
If not satisfied with the response from the CEO, such complaint shall be escalated to the Chairman by way of email via chairman@sautisacco.com
SAUTI SACCO SOCIETY LTD
P.O.BOX 30042
NAIROBI
TELEPHONE 020 6651118
EMAIL: sautisaccoltd@gmail.com info@sautisacco.com
PHYSICAL ADDRESS: SOUTH B KAPITI ROAD ON JOE KADENGE CRESENT
